Troubleshooting (9)

FAQs related to common troubleshooting problems

Why is the VPN not connecting?

Modified on Thu, 18 Sep, 2025 at 4:05 AM
Why Isn't My Protection Score Updating?

Modified on Thu, 18 Sep, 2025 at 4:00 AM
I’m Not Receiving Breach Alerts — How Can I Fix This?

Modified on Mon, 21 Jul, 2025 at 5:32 AM
Why is the app asking for permission again?

Modified on Mon, 21 Jul, 2025 at 5:33 AM
I didn’t receive the verification code. What should I do?

Modified on Mon, 21 Jul, 2025 at 5:35 AM
I Can’t Log In — It Keeps Showing an Error Message.

Modified on Mon, 21 Jul, 2025 at 5:36 AM
Why Are Some Features Locked Even After I Subscribed?

Modified on Thu, 18 Sep, 2025 at 4:03 AM
Why Can’t I See My Breach Report Details?

Modified on Mon, 21 Jul, 2025 at 5:46 AM
How Do I Fix Crashes or Freezing Issues in the App?

Modified on Mon, 21 Jul, 2025 at 5:47 AM